Our Strategy

Despite the turmoil in the wider economy our strategy has remained unchanged; we continue to drive for profitable, cash generative organic growth in the existing businesses through superior service and continue to deliver good shareholder value.

Non Financial Key Performance Indicators

People	Services	Practices
Staff Retention Minimising staff turnover is essential in retaining knowledge.	Customer Service Delivering a sustainable increase in active customer accounts through organic growth is vital.	Health and Safety Minimising lost time accidents makes sense from both the business and employee point of view and reduces cost.

Workplace Monitoring the development of a high performance culture through employee opinion surveys is critical to success.	Our aim is to create shareholder value through market leadership in the supply of pipe, heating, plumbing, tools and industrial supplies.	Environment Minimising CO₂ emissions is a challenging goal which we measure in tons per employee.
Surveys carried out

Financial Key Performance Indicators

Revenue and Profitability		Return to Shareholders
Revenue Growth Sustainable increase in revenue.	Operating Margin Sustainable increase in margin.	Dividend Sustainable dividend.

Our strategy focuses on three core elements

People
Developing the knowledge, expertise and skills of our employees is critical to the success of our Company.

Service
Our customers are our priority. Delivering excellent service is our objective and we strive to meet our customers' needs.

Practices
Relationships are key to remaining competitive. If we are sensible in our business practices and do things in the right way, we will succeed.