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Our Strategy
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Our Strategy

Despite the turmoil in the wider economy our strategy has remained unchanged; we continue to drive for profitable, cash generative organic growth in the existing businesses through superior service and continue to deliver good shareholder value.

Non Financial Key Performance Indicators
People
 
Services
 
Practices
Staff Retention
Minimising staff turnover is essential in retaining knowledge.
  Customer Service
Delivering a sustainable increase in active customer accounts through organic growth is vital.
  Health and Safety
Minimising lost time accidents makes sense from both the business and employee point of view and reduces cost.
Staff Retention 
2008-18.77%;
2009-16.98%   Customer Service 
2008-3%;
2009-2.3%   Health and Safety 
2008-32;
2009-51
Workplace
Monitoring the development of a high performance culture through employee opinion surveys is critical to success.
 



Our aim is to create shareholder value through market leadership in the supply of pipe, heating, plumbing, tools and industrial supplies.
  Environment
Minimising CO2 emissions is a challenging goal which we measure in tons per employee.
Surveys carried out     Environment 
2008-9.41 tons;
2009-10.39 tons

 

Financial Key Performance Indicators
Revenue and Profitability
     
Return to Shareholders
Revenue Growth
Sustainable increase in revenue.
  Operating Margin
Sustainable increase in margin.
  Dividend
Sustainable dividend.
Revenue Growth 
2008-27.4%;
2009-4.0%   Operating Margin 
2008-4.92%;
2009-4.80%   Dividend 
2008-7.43p;
2009-7.43p

Our strategy focuses on three core elements

People
Developing the knowledge, expertise and skills of our employees is critical to the success of our Company.

Service
Our customers are our priority. Delivering excellent service is our objective and we strive to meet our customers' needs.

Practices
Relationships are key to remaining competitive. If we are sensible in our business practices and do things in the right way, we will succeed.